Product Support

Our Returns & Faulty Goods Policy


Returning Unwanted items

When returning any Unwanted items please ensure they are returned in their original packaging and well packaged.

If the goods are received back unused and in a resalable condition a refund will be made less any delivery or collection charges we have incurred.

Please note any items that have been specially made to order are not refundable.If you are a business customer, please see our business terms and conditions.

Returning Damaged items

When returning any items that were delivered by the courier and were found to be damaged on receiving the goods, you must notify and or call our customer service team on 01977 269013 within 3 days of receiving your goods.

Returning Faulty items

When returning any items that become faulty within the warranty period, please note we will either replace with new or repair your item were possible.

*Please be aware in some instances, a re-stocking charge will apply.*

Faulty Goods

If an item you purchased from us does not seem to be working properly, we would first advise you to check your instruction manual, to ensure the item is on the right settings.

Some electrical items have ‘re-set’ buttons, pressing them could get the item working again.

If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may solve the problem.

If the item you purchased from us should develop a fault within the first 30 days, please contact our customer service team at, a member of our team will contact you as soon as possible and ensure we deal with your fault/issue promptly.

If your item develops a fault after the first 30 days and is still within the warranty period, you will need to contact the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them.

Every manufacturer operates differently, and the course of action may differ, depending on the item at fault, however, they will be able to advise you what action will need to be taken.


Please see below a list of our main manufacturers contact details, if the manufacturer is not listed below then please get in touch with customer service and we will deal with this for you.

Burco - 0344 815 3742


Creda - 0344 879 35 88


Dimplex - 0344 879 35 88


Hyco - 01924 225 200


Stiebel – Eltron - 0151 346 2301


Redring - 0344 879 35 88


Zip - 03456 005 005