Our standard delivery charge is £7.50 + VAT (£9.00) for orders weighing a maximum of 30kg in total.
Orders above 30kg will be charged accordingly. Some orders may need to be palletised and you will be charged at the pallet rate.
The final delivery cost may vary and depends on shipping carrier, parcel size and delivery address. Please contact our sales team to get the precise shipping quote.
We offer next working day delivery for orders made before 2 p. m.
Some items may take up to 5 days to be delivered. Please pay attention to delivery time in product description or contact our sales team to get the exact delivery time. Delivery may be accomplished by a third party carrier.
Whilst every effort is made to deliver goods on the dates or within the periods mentioned in the order, such dates or periods shall be deemed to be an estimate only and we accept no liability whatsoever for any loss or damage of any nature which may be suffered by yourselves as a result of any failure on our behalf to deliver goods on or within the times, dates or periods mentioned in the order. The goods may be delivered by us in advance of the quoted delivery date upon giving reasonable notice to you.
Delivery will take place to the delivery address as specified by you at the time of order, unless otherwise expressly agreed in writing. Our delivery agent or designated delivery company shall not deliver beyond the nearest accessible external hard standing area.
NB! If the delivery agent enters the recipient’s property to deliver whether or not at your request, then this constitutes a separate arrangement between the recipient and the deliverer, and we shall not be party to any such arrangement. In these circumstances, we shall not be liable for any loss, damage or other liability whatsoever or howsoever suffered or incurred as a direct or indirect result of the relevant delivery company entering the property.
Receiving the Order
The receiver must sign for delivery, and once such proof of delivery is so signed, the goods will be deemed to have been accepted by or on behalf of yourselves.
It shall be the recipient’s responsibility to check, before signing for delivery, that the correct quantity of goods has been delivered and that the packaging has not been damaged.
Qualifications in signature relating to the lack of examination (“unexamined” etc) cannot be accepted by us in the event of subsequent claims being made. You must immediately inspect the goods and notify us of any damage to the goods within 3 days of delivery. We shall have no obligation to replace or repair damaged goods in the event of failure by the Buyer to comply with this provision.
Delivery in Instalments
Where goods are to be delivered in instalments, each delivery may constitute a separate order, and failure by us to deliver any one or more of the instalments in accordance with these Conditions, or any claim by you in respect of any one or more of the instalments shall not entitle you to treat the order as a whole as cancelled.
Each instalment may be treated as a separate order and we may charge delivery accordingly.
Delivery Extra Charge
You may be required to pay extra for deliveries to:
- the Isle of Wight;
- the Isle of Man;
- the Scottish Isles;
- parts of Scotland;
- Northern Ireland;
- the Channel Isles.
Delivery on Christmas Holidays
Please note that many of our European suppliers shut down during the summer and Christmas periods for 4 & 2 weeks respectively. This can add to prospective delivery times, especially for non-stock items, and is out of our control.
Solving of Non-Delivery Cases
We shall not be liable for any non-delivery of goods (even if caused by our negligence) unless you give written notice to us of the non-delivery within 3 days of the date when the goods would in the ordinary course of events have been received.
Any liability by us for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a credit note against any invoice raised for such goods. If for any reason you fail to accept delivery of any of the goods, or we are unable to deliver the goods on time because you have not provided appropriate instructions, documents, licences or authorisations:
- The risk is the goods shall pass to you (including for loss or damage);
- The goods shall be deemed to have been delivered;
- We may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
Lost Packages Carried by Third Party Companies
We will accept no responsibility in respect of goods claimed to have been lost or damaged in transit where delivery is otherwise than by us. In the case of goods being sent by post, we will accept no responsibility in respect of goods claimed to have been lost or damaged unless a written complaint is received by both the Post Office and us within 7 days of the date of dispatch.
When We Decline to Deliver
We may decline to deliver if:
- We believe that it would be unsafe, unlawful or unreasonably difficult to do so;
- The premises (or the access to them) are unsuitable for our vehicle or delivery agent.