Returning Unwanted items
CGS Stores Ltd offer a 14 day returns policy for any items that are unused and unwanted.
When returning any unwanted items, please ensure they are returned in their original packaging and well packaged.
If the goods are received back unused and in a resalable condition, a refund will be made less any delivery or collection charges we have incurred.
Please note any items that have been specially made to order are not refundable.
Any other goods, which we accept back, are to be returned by you to our place of business at your expense.
If you are a business customer, you may be charged an administration fee. Please see our Terms & Conditions for more information.
Returning Damaged items
When returning any items that were delivered by the courier and were found to be damaged on receiving the goods, you must email [email protected] within 48 hours with images of the damage and include your order number for reference. Damaged goods being returned will only be collected from your delivery address, unless otherwise agreed in writing.
Returning Faulty items
You have the right to return a faulty item within a reasonable period of time as per the Consumer Rights Act 2015, please note: we will when possible repair the product, if this is not possible we will then offer a replacement or a refund should no replacement or alternative be available.
If an item you purchased from us does not seem to be working properly, we would first advise you to check your instruction manual, to ensure the item is on the right settings.
Some electrical items have ‘re-set’ buttons, pressing them could get the item working again.
If your item is fitted with a plug, and you do not appear to have any power going to the unit, we would recommend that you change the fuse before reporting the problem, as this again, may solve the problem.
If the item you purchased from us should develop a fault within the first 30 days, please contact our customer service team at [email protected], a member of our team will contact you as soon as possible and ensure we deal with your fault/issue promptly.
If your item develops a fault after the first 30 days and is still within the warranty period, you may need to contact the manufacturer of your item. The manufacturer may require your date of purchase, the model number and serial number/ batch number of your item, so please have these to hand when you call them.
Every manufacturer operates differently, and the course of action may differ, depending on the item at fault, however, they will be able to advise you what action will need to be taken.
The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:
- 0 - 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
- 30 days - six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
- six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty
We may agree to provide you with replacement goods prior to collecting or receiving back the goods to be returned (whether faulty, damaged or otherwise) but only on the condition that: the replacement goods are paid for in full and we reserve the right to re-invoice you in the event that the returned goods are found to be in a worse condition than when they were originally received by you, or where such goods have not been received back to us within 1 month of the replacement goods being received by yourselves.